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Cancellation and Refund

Cancellations and Refunds Policy:

1. Introduction:

At SpotLet, we strive to provide hosts with a seamless and efficient platform to list and promote their properties for staycations, events, and film shoots. Our subscription plans cater to different levels of visibility, lead management, and marketing support, ensuring that hosts can maximize their reach and bookings. However, we understand that there may be circumstances where hosts wish to cancel their subscription or modify their existing plans.

This Cancellation Policy outlines the terms and conditions under which hosts can request cancellations, the eligibility for refunds (if applicable), and the implications of canceling a subscription. By subscribing to any of SpotLet’s paid plans, hosts agree to the terms detailed in this policy.

Scope of the Cancellation Policy

This policy applies to all subscription plans offered by SpotLet, including:

  1. Basic Plan (Free) - A free listing plan with limited features.
  2. Flexible Plan - A paid plan offering WhatsApp integration, enhanced listings, and exclusive lead access.
  3. Standard Plan - A mid-tier subscription with priority placement, analytics, seasonal promotions, and lead management tools.
  4. Premium Plan - A top-tier plan offeringadvanced analytics, featured placement, unlimited media uploads, and a dedicated account manager.
  5. Top-Rated / Featured Properties - An add-on plan for boosting property visibility via homepage and search result sponsorship.
  6. Exclusive Property Plan - A custom-pricedplan where SpotLet fully manages bookings, marketing, and lead handlingfor select properties.

This policy is applicable to individual hosts and businessesthat use SpotLet to showcase and market their properties.

General Principles of Cancellation

SpotLet operates under the following principles regarding cancellations:

  • Transparency: We aim to provide clear and concise information about the cancellation process, applicable charges, and refund policies (if any).
  • Fairness: Cancellation policies vary based on the subscription type, but we ensure they are reasonable and in the best interest of both the platform and hosts.
  • Non-Refundable Nature: Most paid subscriptions are non-refundable once activated. However, exceptions may apply in cases such as duplicate payments, billing errors, or failure by SpotLet to provide the agreed-upon services.
  • Modifications & Adjustments: Hosts who wish to downgrade their plan or switch to a different subscription may do so under the conditions outlined in later sections of this policy.
  • SpotLet’s Right to Cancel: In cases of policy violations, fraudulent listings, or misuse of the platform,SpotLet reserves the right to terminate a subscription without refund.

Host Responsibilities

To avoid misunderstandings, hosts are encouraged to:

  • Review Plan Details Before Purchase – Carefully check the features, limitations, and terms associated with each subscription plan before making a payment.
  • Monitor Billing and Payment Cycles – Keep track of renewal dates to avoid unintended auto-renewals or payment failures.
  • Reach Out for Clarifications – If unsure about cancellation terms, hosts should contact SpotLet’s customer support before subscribing or requesting a cancellation.

This Cancellation Policy ensures that both SpotLet and its hosts are aligned on the terms of service, creating a smooth and hassle-free experience for all property owners on our platform.

2. Subscription Cancellation Guidelines

SpotLet provides a structured cancellation policy for hosts who wish to terminate their subscription plans. This ensures transparency and helps hosts understand the process, eligibility, and potential refunds associated with cancellation. The following guidelines outline the steps to cancel a subscription, refund eligibility, and other important aspects.

2.1 General Cancellation Process

Hosts must follow these steps to initiate a subscription cancellation request:

  1. Access Subscription Settings
    • Log in to your SpotLet account.
    • Navigate to "My Plans" or "Subscription Management" section.
    • Select the active subscription that you wish to cancel.
  2. Check Cancellation Eligibility
    • Review whether your subscription is eligible for cancellation based on the plan type, services utilized, and cancellation window (Refer to Section 2.3: Eligibility and Refund Criteria).
  3. Submit a Cancellation Request
    • Click "Cancel Subscription" and specify the reason for cancellation.
    • Provide any supporting documentation (if applicable, such as billing discrepancies).
  4. Confirmation & Review
    • SpotLet will send an acknowledgment email upon receiving the request.
    • The request will be reviewed within 3-5 business days.
  5. Final Cancellation & Account Adjustments
    • If the request is approved, the subscription will be terminated as per the chosen cancellation type (immediate or end-of-cycle).
    • If denied, SpotLet will provide a detailed explanation.

2.2 Immediate vs. End-of-Cycle Cancellations

  • Immediate Cancellation: The subscription is terminated immediately, and all premium features will be revoked. This is applicable in cases of billing disputes or duplicate transactions.
  • End-of-Cycle Cancellation: The subscription remains active until the end of the current billing period, ensuring that the host can continue using the benefits until expiry.

2.3 Eligibility and Refund Criteria

Plan TypeCancellation WindowRefund Eligibility
Basic Plan (Free)N/ANo cancellation required
Flexible PlanWithin 60 days of activationPartial refund if no leads have been received
Standard PlanWithin 7 days of activationRefund if no premium services (analytics, photography) have been used
Premium PlanNot eligibleNo refunds once activated
Top-Rated / Featured PropertiesNot eligibleNon-refundable after listing
Exclusive Property PlanCase-by-case basisSubject to contract terms

2.4 Refund and Credit Policy

  • Non-Refundable Services: Once premium services (e.g., lead generation, marketing, analytics) have been used, the subscription becomes non-refundable.
  • Partial Refunds (If Applicable): Refunds may be provided if cancellation occurs within the cancellation window and no major services have been utilized.
  • SpotLet Credits: In some cases, instead of a monetary refund, hosts may receive SpotLet Credits that can be used for future plans or services.

2.5 Auto-Renewal Cancellation

  • Hosts who do not wish to renew their subscription mustdisable auto-renewal before the renewal date in the "Subscription Settings."
  • Cancellation requests made after auto-renewal has been processed will not be eligible for refunds.

2.6 Special Cancellation Considerations

Certain situations may qualify for special cancellation approvals:

  • Service Disruptions: If SpotLet experiences technical issues preventing hosts from using their subscription, adjustments may be made.
  • Force Majeure Events: Natural disasters, government-imposed restrictions, or emergencies may be considered for exceptional cancellations.
  • SpotLet-Initiated Cancellations: If SpotLet terminates a subscription due to policy violations, fraudulent listings, or misuse, no refunds will be issued.

Hosts should retain a record of cancellation requests and SpotLet responses for reference.

3. Refund Policy

At SpotLet, we strive to provide a seamless experience for hosts subscribing to our platform. However, we understand that circumstances may arise where a host may need to cancel their subscription and request a refund. This refund policy outlines the conditions under which refunds are granted, the process for requesting a refund, and any applicable limitations.

3.1 Overview of Refund Policy

Refunds for subscription plans are subject to the terms and conditions agreed upon at the time of purchase. While some plans may be eligible for a refund within a specific period, others are non-refundable due to the nature of the services provided, such as marketing, lead generation, and analytics.

Hosts are encouraged to review their chosen plan’s benefits and refund eligibility before making a purchase. SpotLet reserves the right to decline refund requests that do not meet the outlined criteria.

3.2 Eligibility for Refunds

Refunds will be considered only under the following conditions:

  • The cancellation request is made within the refund eligibility period (if applicable).
  • No significant SpotLet services, such as lead generation, professional photography, premium marketing campaigns, or analytics access, have been used.
  • The refund request complies with the specific subscription plan’s terms (detailed below).
Subscription PlanRefund EligibilityConditions
Basic Plan (Free)Not ApplicableNo payment involved
Flexible PlanPartial refund availableIf canceled within 60 days and no lead inquiries have been received
Standard PlanPartial refund availableIf canceled within 7 days, and no marketing or analytics services have been used
Premium PlanNon-refundableDue to the premium benefits provided from activation
Top-Rated / Featured PropertiesNon-refundableImmediate exposure in premium listings makes this plan non-refundable
Exclusive Property PlanCase-by-case basisRefunds depend on contractual terms and service usage

3.3 Non-Refundable Services

Certain services are non-refundable once they have been utilized, regardless of the subscription plan. These include:

  • Lead Generation & Inquiries: Once the host has received direct leads or inquiries, the subscription is considered active and utilized, making it ineligible for a refund.
  • Professional Photography & Videography: If SpotLet has provided complimentary or paid media services, the associated costs make the subscription non-refundable.
  • Marketing & Promotions: Any newsletter promotions, social media campaigns, or featured property placements initiated before the cancellation request are non-refundable.
  • Advanced Analytics & Reports: If a host has accessed SpotLet’s performance insights, customer demographics, or booking trends, the plan is considered used.

3.4 Refund Request Process

If a host believes they qualify for a refund, they must follow the outlined process:

Step 1: Submit a Refund Request

  • Log in to the SpotLet Host Dashboard and navigate to the Cancellation & Refund section.
  • Select the subscription plan for which the refund is being requested.
  • Provide the reason for cancellation and any supporting documentation, if applicable.

Step 2: Review & Processing

  • SpotLet’s support team will review the request within 5-7 business days.
  • If eligible, the refund is approved, and processing begins.
  • If the request is denied, the host will receive an explanation with alternative options (such as SpotLet credits).

Step 3: Refund Issuance

  • Approved refunds will be processed within 7-10 business days through the original payment method.
  • If a host prefers, SpotLet may issue SpotLet credits, which can be used for future subscriptions or promotions.

3.5 Special Cases & Exceptions

  • Duplicate Payments: If a host has been charged multiple times for the same subscription, a full refund is processed upon verification.
  • Technical Failures: If the host was unable to access the paid services due to a system error, SpotLet may issue a full or prorated refund.
  • Fraudulent Transactions: In cases of unauthorized payments, hosts must report the issue immediately. SpotLet will investigate and provide a resolution accordingly.
  • Service Disruptions: If SpotLet experiences a long-term outage affecting the subscription services, partial refunds or credit extensions may be offered.

3.6 Refund Timelines & Methods

Refund MethodProcessing Time
Original Payment (Credit/Debit Card, UPI, Net Banking)7-10 Business Days
SpotLet Credits (For Future Use)3-5 Business Days
Bank Transfer (For Offline Payments10-14 Business Days

Hosts are encouraged to retain payment receipts and email confirmations for future reference.

4. Plan Downgrade or Modification

At SpotLet, we understand that a host’s requirements may change over time. Whether you need to downgrade to a lower-tier plan or modify your existing plan, we offer a structured approach to ensure a smooth transition. This policy outlines the conditions, procedures, and impact of plan downgrades and modifications on existing subscriptions.

4.1 Overview of Plan Downgrade & Modification

  • A plan downgrade refers to switching from a higher-tier subscription (e.g., Premium to Standard) to a lower-tier plan.
  • A plan modification includes making adjustments such as adding features, extending the duration, or upgrading to a higher-tier subscription.
  • All downgrade and modification requests are subject to SpotLet’s policies, and some changes may incur additional charges or limitations.

4.2 Eligibility & Conditions for Downgrades

Hosts may request a downgrade to a lower plan under the following conditions:
  1. Downgrade Window:
    • Requests must be made within the first 7 days of the current billing cycle for consideration.
    • Downgrades after this period will be effective from the next billing cycle to prevent disruption to ongoing services.
  2. Usage-Based Restrictions:
    • If the host has already utilized premium features (such as lead generation, promotional campaigns, analytics, or professional photography), the downgrade may be restricted or subject to fees.
    • Downgrades from Featured or Exclusive Property Plans are not permitted once the listing has been promoted.
  3. Refund & Adjustments:
    • No refunds will be issued for the difference in subscription pricing. Instead, SpotLet may offer SpotLet credits, which can be used for future services.
    • Some lower-tier plans may not include certain features, and any previously accessed premium services will be discontinued after the downgrade.

4.3 Eligibility & Conditions for Plan Modifications

  1. Upgrades to a Higher Plan:
    • Hosts can upgrade at any time, new plan takes effect immediately.
    • The amount paid for the current subscription will be adjusted pro-rata against the new plan.
  2. Adding or Removing Features:
    • Certain features, such as additional media uploads, homepage placement, or analytics tools, can be added individually based on availability.
    • Removal of features mid-subscription is not permitted, but adjustments can be made in the next billing cycle.
  3. Switching Subscription Duration:
    • If a host wishes to switch from a monthly to an annual plan, the upgrade will be processed immediately, with the pro-rated difference applied.
    • Annual plan downgrades to a monthly plan are not permitted until the current subscription period ends.

4.4 Downgrade & Modification Process

Hosts looking to downgrade or modify their plan must follow these steps:

Step 1: Submit a Request:
  • Log in to the Host Dashboard and go to Subscription Management section.
  • Select “Modify Plan” or “Downgrade Plan” and choose the desired subscription.
  • Provide a brief reason for the downgrade or modification.
Step 2: Review & Approval:
  • SpotLet’s team will review the request and verify eligibility.
  • If the request meets the conditions, SpotLet will initiate the plan change and notify the host.
  • If ineligible, the host will receive an explanation and alternative options.
Step 3: Implementation & Confirmation:
  • Approved modifications take immediate effect (for upgrades or add-ons).
  • Downgrades will be scheduled for the next billing cycle if not requested within the 7-day downgrade window.
  • A confirmation email will be sent, along with details of new plan benefits and SpotLet credits (if applicable).

4.5 Impact of Downgrade on Existing Benefits

Hosts should be aware that downgrading a plan will affect certain benefits:
FeatureImpact After Downgrade
Priority PlacementReduced visibility in search results
Lead Management ToolsLimited or no access to lead tracking features
Professional PhotographyLoss of complimentary photography service
Marketing CampaignsRemoved from ongoing promotions
Advanced AnalyticsRestricted access to data insights
WhatsApp IntegrationMay be removed based on the new plan tier
Media Upload LimitsReduction in the number of allowed photos/videos

4.6 Exceptions & Special Cases

  • Technical Errors: If a plan downgrade is requested due to a system error or incorrect billing, SpotLet will investigate and rectify the issue without penalty.
  • Forced Downgrades: SpotLet reserves the right to downgrade a host’s subscription if they violate platform policies or fail to comply with terms of service.
  • Subscription Migration Offers: If SpotLet introduces new subscription structures, existing hosts may be eligible for free or discounted migration to an equivalent plan.
Hosts are encouraged to evaluate their business needs and property goals before making plan modifications to ensure they continue benefiting from SpotLet’s platform.

5. SpotLet-Initiated Cancellation

At SpotLet, we are committed to maintaining a transparent and reliable platform for both hosts and guests. However, there may be situations where SpotLet is required to cancel a subscription or listing due to policy violations, non-compliance, or other critical reasons. This section outlines the scenarios, procedures, and implications of SpotLet-initiated cancellations to ensure clarity and fairness for all hosts.

5.1 Reasons for SpotLet-Initiated Cancellation

SpotLet reserves the right to cancel a host's subscription or property listing under the following circumstances:

A. Violation of Terms & Policies

A host's subscription may be canceled if they:

  • Provide false or misleading information about their property.
  • Engage in fraudulent activities such as fake bookings or reviews.
  • Use unauthorized marketing tactics that violate SpotLet's guidelines.
  • Breach the terms of service outlined in SpotLet's Host Agreement.

B. Non-Payment or Billing Issues

  • Failure to complete payment for a subscription or additional services.
  • Repeated payment failures due to expired or declined payment methods.
  • Chargeback disputes or unauthorized refund claims against SpotLet.

C. Complaints or Poor Host Conduct

  • Multiple guest complaints regarding poor service, property misrepresentation, or safety issues.
  • Repeated cancellation of confirmed bookings without valid reasons.
  • Violation of guest trust by engaging in unethical or unprofessional behavior.

D. Platform Misuse or Security Risks

  • Using SpotLet for purposes not intended by the platform (e.g., illegal activities, subletting without permission).
  • Attempting to circumvent SpotLet's booking system to avoid platform fees.
  • Compromising the security, reputation, or integrity of the SpotLet platform.

E. Inactive or Unresponsive Hosts

  • Failure to respond to guest inquiries or manage bookings for an extended period.
  • Long periods of inactivity with no updates to the property listing.

F. Business or Operational Decisions

  • If SpotLet discontinues a specific subscription plan or service.
  • Modifications to business operations, regional policies, or legal requirements.

5.2 Notification Process for Cancellation

If SpotLet decides to initiate a cancellation, the host will be notified through the following steps:

Step 1: Warning or Notice (If Applicable)
  • For minor violations, hosts may receive a warning email with steps to resolve the issue.
  • SpotLet may offer a grace period (up to 7 days) to address compliance concerns.
Step 2: Official Cancellation Notice
  • If the issue is not resolved or if the violation is severe, SpotLet will send an official cancellation notice via email and the host dashboard.
  • The notice will include the reason for cancellation, effective date, and next steps.
Step 3: Final Termination & Removal
  • Once the cancellation is enforced, the subscription will be terminated, and the property listing will be removed from public view.
  • Any pending payouts may be withheld based on the severity of the issue.

5.3 Impact of SpotLet-Initiated Cancellation

Hosts whose subscriptions are canceled by SpotLet may experience the following consequences:

ImpactDetails
Loss of Listing & VisibilityProperty will be removed from search results and marketing campaigns.
Forfeiture of Subscription FeesNo refunds will be issued for the remaining subscription period unless stated otherwise.
Suspension from PlatformHosts with severe violations may be permanently banned from rejoining SpotLet.
Pending BookingsAny existing bookings may be canceled, and affected guests may receive refunds.
Loss of Promotional BenefitsHosts will no longer have access to promotional campaigns, badges, or featured placements.

5.4 Refund Policy for SpotLet-Initiated Cancellations

Refunds for cancellations initiated by SpotLet will be handled as follows:

  • Policy Violation Cases: No refunds will be provided if a host is removed due to misconduct, fraud, or serious violations of SpotLet's terms.
  • Operational Cancellations: If the cancellation is due to business or policy changes, SpotLet may provide a pro-rated refund or SpotLet credits for future services.
  • Billing Issues: If a payment failure leads to cancellation, the host must resolve the issue and renew their plan to regain access.

5.5 Appeal & Reinstatement Process

If a host believes their subscription was wrongfully cancelled, they may appeal within 7 days of receiving the cancellation notice.

Steps to Appeal:

  • Submit an Appeal Request via the SpotLet Host Dashboard or email support@spotlet.in.
  • Provide Justification and any supporting documents proving compliance with SpotLet's policies.
  • SpotLet's review team will assess the case and respond within 10 business days.
  • If the appeal is approved, the subscription may be reinstated, and the property listing restored.

Note: Some cancellations (especially those due to serious violations) are final and cannot be reversed.

SpotLet values trust, transparency, and compliance with platform policies to ensure a positive experience for both hosts and guests. Hosts are encouraged to maintain accurate listings, professional conduct, and active engagement to avoid cancellations.

6. Reinstatement & Renewal

At SpotLet, we understand that hosts may need to reinstate a canceled subscription or renew an expired one. This section outlines the conditions, procedures, and policies for reinstating a suspended subscription and renewing an existing plan to ensure seamless continuity of services for hosts.

6.1 Reinstatement of Canceled Subscription

Hosts whose subscriptions have been canceled —either voluntarily, due to non-payment, or for certain policy violations—may have an opportunity to reinstate their subscription based on eligibility.

A. Eligibility for Reinstatement

A canceled subscription may be reinstated under the following conditions:
  • Voluntary Cancellation: If the host voluntarily canceled their subscription and now wishes to reactivate it, reinstatement is allowed within 30 days of cancellation.
  • Non-Payment: If cancellation occurred due to payment failure, non-payment, the host can reinstate their subscription by clearing outstanding dues and updating their payment details.
  • Minor Policy Violations: If cancellation was due to a minor policy violation, the host may request reinstatement after addressing compliance concerns.

Ineligibility for Reinstatement:

  • Subscriptions canceled due to severe policy violations, fraudulent activities, or repeated guest complaints may not be eligible for reinstatement.
  • SpotLet reserves the right to permanently suspend a host’s account in case of repeated or serious breaches of platform policies.

B. Reinstatement Request Process

To reinstate a subscription, the host must follow these steps:
  1. Submit a Reinstatement Request
  2. Provide Necessary Documentation (If Applicable)
    • If reinstatement is sought after a policy violation, hosts may need to provide clarification or submit supporting documents proving compliance.
  3. Payment of Outstanding Dues (If Applicable)
    • If cancellation was due to non-payment, the host must clear unpaid invoices before reinstatement.
  4. SpotLet Review & Approval
    • SpotLet’s team will evaluate the request and respond within 5–7 business days regarding the reinstatement decision.
  5. Reactivation of Listing & Benefits
    • If reinstatement is approved, the host’s subscription, listing, and benefits will be restored as per the original plan.

6.2 Subscription Renewal

To avoid service disruptions, SpotLet encourages hosts to renew their subscription before expiry. Here’s what hosts need to know about the renewal process:

A. Renewal Guidelines

  • Automatic Renewal (Default Option):
    • By default, all paid plans are set to auto-renew unless the host manually disables this feature.
    • Payment will be automatically deducted from the registered payment method on the renewal date.
  • Manual Renewal:
    • Hosts can manually renew their subscription by visiting the Billing Section in the SpotLet Host Dashboard.
    • Renewal must be completed before the current plan expires to prevent listing removal.
  • Renewal Grace Period:
    • SpotLet offers a 7-day grace period after subscription expiry, during which the host can renew their plan without losing their listing or benefits.
    • After the grace period, the property listing will be deactivated until renewal is completed.

6.3 Impact of Non-Renewal

If a host fails to renew their subscription, the following consequences may apply:
Time Since ExpiryEffect on Subscription
0–7 Days (Grace Period)Host can renew the plan without losing data or listings.
8–30 DaysListing will be deactivated; renewal will restore it.
Beyond 30 DaysSubscription data may be deleted; host must subscribe as a new user.

6.4 Reactivation After Expiry

If a host wishes to reactivate an expired subscription after the grace period, they must:
  • Select a New Subscription Plan (existing or upgraded).
  • Make Payment for the selected plan.
  • Reactivate Listings & Benefits once payment is confirmed.

SpotLet may provide promotional discounts or special offers for long-term renewals or early renewals.

6.5 Upgrading During Renewal

Hosts renewing their subscription can choose to upgrade to a higher plan for additional benefits. Features of an upgrade include:
  • Higher search rankings & visibility.
  • More media uploads (photos/videos).
  • Advanced analytics & lead management tools.
  • Access to exclusive promotional campaigns.

Upgrades can be processed at the time of renewal or mid-subscription by paying the difference in plan pricing.

SpotLet is committed to providing hosts with flexibility and seamless subscription management to ensure continued visibility and bookings.

7. Dispute Resolution & Contact Information

At SpotLet, we strive to provide a transparent and fair platform for all our hosts. However, disputes may occasionally arise regarding subscriptions, cancellations, refunds, or service-related concerns. This section outlines the process for resolving disputes efficiently and the official contact points for addressing concerns.

7.1 Dispute Resolution Mechanism

If a host encounters an issue related to their subscription, payment, or platform policies, SpotLet provides a structured dispute resolution process to ensure a fair and timely resolution.

A. Types of Disputes Covered

Hosts may raise disputes for the following issues:
  • Billing Errors - Overcharges, duplicate payments, or incorrect deductions.
  • Refund Discrepancies - Issues related to refund eligibility or incorrect amounts.
  • Subscription-Related Disputes - Unexpected cancellation, non-renewal issues, or downgrade concerns.
  • Policy-Related Disputes - Differences in policy interpretation or application.
  • Service-Related Concerns - Issues with platform visibility, listing performance, or support response times.

B. Dispute Resolution Process

To ensure a structured approach to resolving disputes, hosts must follow these steps:

Step 1: Initial Complaint Submission

  • Hosts must submit a formal complaint via the SpotLet Host Dashboard or email support@spotlet.in .
  • The complaint should include:
    • Host Name & Property Listing ID
    • Subscription Plan & Invoice Details (if applicable)
    • Nature of the dispute (clearly described)
    • Supporting Evidence (screenshots, transaction details, or relevant documents)
Step 2: Acknowledgment & Review
  • SpotLet will acknowledge receipt of the complaint within 48 hours.
  • A support representative will review the issue and initiate an internal investigation.
  • If additional details are required, the host will be contacted for further clarification.
Step 3: Resolution & Response
  • SpotLet will resolve standard disputes within 7–10 business days.
  • Complex disputes requiring further investigation may take up to 30 days.
  • Once a resolution is reached, the host will receive a written response via email outlining the decision and any applicable remedies.
Step 4: Escalation (If Needed)
  • If the host is not satisfied with the resolution, they can request an escalation to SpotLet’s Senior Support Team for further review.
  • If the dispute remains unresolved after escalation, SpotLet will provide guidance on external dispute resolution mechanisms (if applicable).

7.2 Alternative Dispute Resolution (ADR)

If a dispute cannot be resolved internally, SpotLet encourages the use of Alternative Dispute Resolution (ADR) methods to avoid lengthy legal proceedings.
  • Mediation: Both parties voluntarily agree to engage in mediation facilitated by a neutral third party.
  • Arbitration: If mediation does not resolve the issue, arbitration may be conducted per SpotLet’s terms of service.
Any ADR process must be conducted in Hyderabad, India, unless otherwise agreed.

7.3 Legal Jurisdiction

  • SpotLet operates under the laws of India, and any legal disputes will be subject to the jurisdiction of the courts in Hyderabad, Telangana.
  • If a dispute escalates beyond internal and ADR resolutions, legal action may be pursued as per applicable Indian laws.

SpotLet is committed to addressing disputes professionally, fairly, and transparently while ensuring that hosts receive prompt assistance with their concerns.

8. General Terms & Updates

This section outlines the general terms applicable to all subscription plans, cancellations, and policies on SpotLet, along with our approach to updating terms to ensure fairness, compliance, and service improvements.

8.1 General Terms & Conditions

By subscribing to any SpotLet plan, hosts agree to abide by the following terms:

  • Acceptance of Terms: By enrolling in a subscription plan, hosts acknowledge that they have read, understood, and accepted SpotLet’s policies, including the cancellation, refund, and dispute resolution terms.
  • Non-Transferability: Subscription benefits and features are non-transferable to other hosts or properties unless explicitly approved by SpotLet.
  • Compliance with Platform Guidelines: Hosts must ensure their property listings, media uploads, and interactions comply with SpotLet’s platform rules, content policies, and legal requirements.
  • Modification of Services: SpotLet reserves the right to enhance, modify, or discontinue any feature of a subscription plan to improve the platform’s efficiency and service offerings.
  • Account Responsibility: Hosts are responsible for maintaining accurate property details, payment information, and compliance with the terms outlined in their subscription plan.

8.2 Changes & Updates to Subscription Terms

To keep up with industry standards, regulatory requirements, and platform enhancements, SpotLet periodically updates its subscription policies and terms of service.

A. Notification of Changes

  • Any modifications to the terms will be communicated via email, in-platform notifications, or an official announcement on the SpotLet website.
  • Updates take effect 30 days from the date of notification, unless stated otherwise.

B. Host Acknowledgment & Continued Use

  • Hosts must review any updated terms and acknowledge acceptance through continued use of the platform
  • If a host does not agree to the updated terms, they may request a subscription cancellation before the effective date of the change.

8.3 Platform Enhancements & Feature Updates

SpotLet continuously works on improving platform functionality and subscription benefits. These enhancements may include:

  • Improved analytics & insights for hosts.
  • Enhanced lead management tools for better conversion tracking.
  • New promotional opportunities for featured and exclusive properties.
  • Security & compliance updates to protect host and user data.

Some new features may be rolled out automatically, while others may be available as optional add-ons.

8.4 Severability & Legal Compliance

  • If any provision in this policy is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full effect.
  • Hosts are responsible for ensuring that their property listings and business operations comply with local laws, regulations, and tax requirements in their respective regions.

8.5 Contact & Support for Policy Updates

For any inquiries or clarifications regarding policy changes, hosts can contact SpotLet’s support team:

📧 Email Support: support@spotlet.in

💬 Live Chat: Available on the SpotLet website (Response time: 24-48 hours)

📞 Phone Support: +91-997 997 2245 (Monday-Friday, 10 AM - 6 PM IST)

📍 Postal Address: SpotLet, P.B.No 1211, Venkata Ramana Colony, Hafeezpet, Hyderabad - 500085, Telangana, India.

SpotLet is committed to maintaining transparency, fairness, and an evolving platform that benefits all hosts. Regular updates ensure our policies remain relevant and aligned with host expectations and industry trends.