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Terms and Conditions1. Introduction:1.1 SpotLet Solutions Private. Limited. ("SpotLet", "we", "our", or "us") operates an online platform that connects property owners ("Hosts") with individuals seeking to book properties for various events and activities ("Users"). These Terms and Conditions ("Terms") govern the use of SpotLet's platform and services.1.2 By accessing or using SpotLet's platform, including but not limited to browsing, registering an account, or listing a property, you ("you" or "User") agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use SpotLet's platform.
2. Account Registration:
2.1 To access certain features of SpotLet's platform, including listing a property or making a booking, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.2.2 You are solely responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify SpotLet immediately of any unauthorized use of your account or any other breach of security.2.3 Account Creation:Eligibility: You must be at least 18 years old and have the legal capacity to enter into agreements to create an account on SpotLet.Registration Information: When creating your account, you agree to provide accurate, current, and complete information about yourself or your organization as prompted by the registration form. You also agree to maintain and promptly update your registration information to keep it accurate, current, and complete.Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify SpotLet immediately of any unauthorized use of your account or any other breach of security.2.4 User Conduct:Compliance: You agree to use your SpotLet account in compliance with all applicable laws, regulations, and these Terms.Prohibited Activities: You agree not to engage in any of the following prohibited activitiesa. Violating any laws, regulations, or third-party rights.b. Providing false, misleading, or inaccurate information.c. Impersonating any person or entity, or misrepresenting your affiliation with a person or entity.d. Using the SpotLet platform for any unlawful or unauthorized purpose.e. Interfering with or disrupting the operation of the SpotLet platform or the servers or networks connected to it.f. Engaging in any form of fraudulent activity, including but not limited to spamming, phishing, or scamming.g. Collecting or harvesting any information from the SpotLet platform without authorization.h. Uploading, posting, or transmitting any content that is offensive, obscene, defamatory, or otherwise objectionable.i. Attempting to gain unauthorized access to any part of the SpotLet platform, accounts, or systems.2.5 Account Termination:Suspension or Termination: SpotLet reserves the right to suspend or terminate your account at any time, without prior notice or liability, for any reason, including but not limited to violation of these Terms.Effect of Termination: Upon termination of your account, you will lose access to the SpotLet platform and any associated data or content. SpotLet may delete your account and any information associated with it, and may prevent you from accessing the SpotLet platform in the future.2.6 Privacy and Data Protection:Privacy Policy: Your use of the SpotLet platform is subject to SpotLet's Privacy Policy, which governs the collection, use, and disclosure of your personal information. By creating an account on SpotLet, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy.
3. Property Listings:
Listing your property on SpotLet provides you with the opportunity to showcase your space to potential guests and maximize your rental income. To ensure a successful property listing, please follow the guidelines outlined below3.1 Property Information:Title: Choose a descriptive and engaging title that accurately represents your property. Include key features such as location, amenities, and unique selling points.Description: Write a detailed description of your property, highlighting its features, amenities, and nearby attractions. Be honest and transparent about the property's condition and any limitations.Photos: Upload high-quality photos that showcase your property from different angles. Include images of each room, exterior views, and any amenities or special features.Amenities: Select all relevant amenities offered at your property, such as Wi-Fi, parking, air conditioning, kitchen facilities, etc. Provide detailed information about each amenity to help guests make informed decisions.Pricing and Availability:Rate: Set your rental rate per hour or night, depending on your preferences and market demand. Consider factors such as seasonality, local events, and competitor pricing when determining your rates.Minimum booking hours: Specify the minimum length of hours required for bookings at your property. This can help manage guest expectations and optimize occupancy rates.Availability Timings: Keep your availability timings up-to-date to ensure accurate booking information for guests.3.2 Property Rules and Policies:Property Rules: Clearly outline any rules or restrictions that guests must adhere to during their booking. This may include policies on smoking, pets, noise levels, and check-in/check-out times.Cancellation Policy: Specify your cancellation policy, including any penalties or fees for cancellations made by guests. Consider offering flexible cancellation options to attract more bookings.3.3 Guest / User Communication:Response Time: Commit to responding to guest inquiries and booking requests promptly, typically within 24 hours. Timely communication can help secure bookings and provide a positive guest experience.3.4 Guest Support: Be available to assist guests throughout their booking, addressing any questions, concerns, or issues they may have. Provide clear contact information and instructions for reaching you during their stay.3.5 Property Maintenance:Cleanliness: Maintain a high standard of cleanliness and hygiene throughout your property. Ensure that all amenities are clean and in good condition for each guest / User.Maintenance: Regularly inspect and maintain your property to address any maintenance issues or repairs promptly. This includes plumbing, electrical, HVAC systems, and general wear and tear.3.6 Legal and Regulatory Compliance:Licensing and Permits: Ensure that your property complies with all local laws, regulations, and licensing requirements for short-term rentals. Obtain any necessary permits or licenses to operate legally in your area.Taxation: Familiarize yourself with the tax obligations associated with short-term rentals in your jurisdiction. Collect and remit any applicable taxes, such as occupancy taxes or tourist taxes, as required by law.By following these guidelines and providing accurate and detailed information about your property, you can create a compelling listing that attracts guests and maximizes your rental income on SpotLet.3.7 By listing a property on SpotLet's platform, Hosts grant SpotLet a non-exclusive license to use, reproduce, modify, and distribute the content for the purpose of promoting the property listing on SpotLet's platform.
4. Subscription Plans:
SpotLet offers flexible subscription plans designed to cater to the diverse needs of property owners looking to list their spaces on our platform. Whether you' a casual host or a seasoned property manager, our subscription plans provide valuable features and benefits to help you optimize your property listings and attract more guests. Below are the details of our subscription plans4.1 Free Listing:Our Free Listing plan is ideal for property owners who want to explore SpotLet's platform without any financial commitment. With this plan, you can list your property at no cost and enjoy basic features to showcase your space to potential guests. Here's what you get with our Free Listing plan.* Basic Listing Features: Create a property listing with essential details such as property type, amenities, and location.* Limited Gallery Capacity: Upload up to 50 images to showcase your property to guests.* Google Rating Visibility: Display your property's Google rating to build trust with potential guests.* Low Search Priority: Your property may appear lower in search results compared to paid listings.4.2 Standard Subscription:Our Standard Subscription plan is perfect for property owners looking to enhance their listings with additional features and increase their visibility on SpotLet's platform. With this plan, you can attract more guests and maximize your rental income. Here's what you get with our Standard Subscription plan.* Enhanced Listing Features: Enjoy all the features included in the Free Listing plan, plus additional benefits such as expanded gallery capacity and higher search priority.* Increased Gallery Capacity: Upload up to 100 images to showcase your property in more detail and attract potential guests.* Medium Search Priority:Your property will appear higher in search results compared to Free Listings, increasing visibility and exposure.* Priority Support: Receive priority support from our customer service team to assist you with any questions or issues.* Integration with Google Reviews: Showcase Google reviews on your property listing to enhance credibility and trust with guests.* "Get in Touch" Functionality: Allow potential guests to contact you directly through the SpotLet platform for inquiries and bookings.4.3 Premium Subscription:Our Premium Subscription plan is tailored for property owners who want to maximize the visibility and effectiveness of their listings on SpotLet. With premium features and priority placement, you can attract more guests and increase your rental income. Here's what you get with our Premium Subscription plan.* All Standard Subscription Features: Enjoy all the features included in the Standard Subscription plan, plus additional benefits for enhanced visibility and exposure.* Expanded Gallery Capacity: Showcase your property with up to 200 images, providing guests with a comprehensive view of your space.* High Search Priority Your property will receive top placement in search results, ensuring maximum visibility and exposure to potential guests.* Advanced Features: Access advanced features such as property name visibility, recent events showcase, and location visibility on the property page.* Property Name Visibility: Display your property's name prominently on the listing to attract attention and stand out from the competition.* Recent Events Showcase: Highlight recent events hosted at your property to showcase its versatility and appeal to potential guests.* Location Visibility: Highlight your property's location on the listing page to help guests understand its proximity to attractions and amenities.4.4 Hosts may cancel their subscription within 30 days from the date of activation/payment, subject to SpotLet's cancellation and refund policy. Refunds will be processed in accordance with the terms outlined in the cancellation policy.
5. User Conduct:
5.1 Users agree to use SpotLet's platform for lawful purposes only and to comply with all applicable laws, regulations, and third-party agreements.5.2 Users agree not to:a. Use SpotLet's platform to infringe upon the rights of others, including intellectual property rights.b. Use SpotLet's platform to transmit or store malicious software, viruses, or other harmful computer code.c. Interfere with or disrupt the operation of SpotLet's platform or its servers.d. Engage in any activity that could damage, disable, overburden, or impair SpotLet's platform or interfere with any other party's use of SpotLet's platform. 5.3 At SpotLet, we value transparency, respect, and integrity in all interactions between our users and hosts. To ensure a positive experience for everyone using our platform, we have established the following user conduct guidelines. 5.4 Honesty and Accuracy: Users must provide truthful and accurate information when creating accounts, searching for properties, and communicating with hosts. Misrepresentation of identity, intentions, or other relevant details is strictly prohibited.5.5 Respectful Communication: Users are expected to communicate respectfully and professionally with hosts and other users at all times. Harassment, discrimination, threats, or offensive language will not be tolerated.5.6 Adherence to Policies: Users must adhere to SpotLet's terms of service, as well as any additional policies or guidelines established by the platform. This includes compliance with subscription plans, cancellation policies, and other terms outlined by SpotLet.5.7 Due Diligence: Users are responsible for conducting their own due diligence before booking a property or engaging in any transaction. This includes verifying property details, reviewing photos and descriptions, and clarifying any questions or concerns with the host.5.8 Respect for Property Owners: Users must respect the property and belongings of hosts when visiting or staying at a listed property. Any damage or misuse of property will be the user's responsibility, and appropriate action may be taken by SpotLet and/or the host.5.9 Timely Communication: Users should respond promptly to messages and inquiries from hosts or other users. Failure to communicate in a timely manner may result in inconvenience for other parties and could impact the booking process5.10 Transparency in Intentions: Users should clearly communicate their intentions and expectations when interacting with hosts. This includes providing details about the purpose of their visit, the number of guests, and any specific requirements or preferences5.11 Resolving Disputes: In the event of a dispute or disagreement with a host or another user, users are encouraged to attempt resolution through respectful communication and negotiation. If unable to resolve the issue independently, users may seek assistance from SpotLet's customer support team.5.12 Compliance with Laws and Regulations: Users must comply with all applicable laws, regulations, and legal requirements when using SpotLet's platform. This includes but is not limited to local zoning laws, rental regulations, and tax obligations.5.13 Feedback and Reviews: Users are encouraged to provide honest and constructive feedback after their experience with a host or property. Reviews should be fair, accurate, and relevant to help other users make informed decisions.5.14 Data Privacy and Security: Users must respect the privacy and security of other users' personal information and property details. Any misuse or unauthorized sharing of information is strictly prohibited.Failure to comply with these user conduct guidelines may result in penalties, account suspension, or permanent removal from SpotLet's platform, as determined by SpotLet in its sole discretion. By using SpotLet's platform, users agree to abide by these guidelines and uphold the values of transparency, respect, and integrity in all interactions.
6. Intellectual Property:
6.1 SpotLet retains all rights, title, and interest in and to its platform, including all intellectual property rights.6.2 Users may not reproduce, modify, distribute, display, or create derivative works based on SpotLet's platform or any content available on the platform without SpotLet's prior written consent.
7. Limitation of Liability:
7.1 To the fullest extent permitted by law, SpotLet shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with the use or inability to use SpotLet's platform.7.2 SpotLet's total liability to any User for any claim arising out of or relating to these Terms or the use of SpotLet's platform shall not exceed the total amount paid by the User to SpotLet in the preceding twelve-month period.
8. Indemnification:
8.1 Users agree to indemnify and hold harmless SpotLet and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection witha. User's breach of these Terms.b. User's violation of any applicable laws, regulations, or third-party rights.c. User's use or misuse of SpotLet's platform.
9. Governing Law and Dispute Resolution:
9.1 These Terms shall be governed by and construed in accordance with the laws of Hyderabad, India, without regard to its conflict of law principles.9.2 Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of SpotLet's platform shall be settled by arbitration in accordance with the rules of Hyderabad Arbitration centre by a single arbitrator appointed in accordance with the said rules. The seat of arbitration shall be Hyderabad, Telangana, India, and the language of the arbitration shall be English.
10. Miscellaneous:
10.1 These Terms constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior and contemporaneous agreements and understandings, whether written or oral10.2 SpotLet may update or modify these Terms from time to time at its sole discretion. Any changes to these Terms will be effective upon posting of the revised Terms on SpotLet's platform. Users are encouraged to review the Terms periodically for updates.10.3 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.10.4 SpotLet's failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision herein.
11. Contact Us:
11.1 If you have any questions or concerns about these Terms or SpotLet's platform, please contact us at support@spotlet.co.
12. Acknowledgment and Acceptance:
12.1 By using SpotLet's platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use SpotLet's platform.These Terms and Conditions ("Terms") govern the use of SpotLet's platform and services.By accessing or using SpotLet's platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use SpotLet's platform.